Privacy Policy
Last Updated: 16/05/2023
Introduction

In compliance with the Personal Data Protection Act 2010 (“Akta 709”) and its regulations, this notice is issued to all our valued clients and/or prospective clients. This notice will inform you of your rights with regards to your personal data that has been and/or will be collected and processed by us.

Paybun (“We”, “Our”, or “Us”, “Company”) has created this Privacy Policy Statement and is committed to protect and safeguarding the privacy of our registering customers and organizations (“Customer”) and their authorized users (“Users”, ”You”).

Collection & Use of Personal Data

By using the services, you agree to the collection and use of information in relation to this policy. Your personal data will be processed by us and/or on your behalf during your present or future dealings with Paybun Sdn. Bhd., its subsidiary (ies), its associate company (ies). The Personal Information that we collected is used for providing and improving the services. We will not use or share any of this information with anyone except as described in this Privacy Policy and solely used to achieve the “Purpose” herein that is in connection with our businesses.

When you register to Paybun, submit enquiry messages, report a problem, accepting an account invitation, contact us (including by social media), participate in an online survey, or any other form of interaction with Paybun, we may collect a variety of information, including some of the following,

  • Identity information. Your full name as per identification card, identification card number, passport number, portrait images. In the process of communication, Identity information helps us to identify the right personnel that we will connecting with.

  • Contact information. Contact information such as phone number, mobile phone number, email addresses and mailing addresses. We use contact information to send product updates information, feature announcements, issues status updates, notification, reminders, and as well as newsletters.

  • Account information. Paybun login ID and related account details (email or mobile phone number), registered device, account status. The account information is used for system authentication and authorization purposes.

  • Mobile device information. Data from which your device could be identified, such as device serial number, operating system version, browser type, is mostly used for technical support and issue troubleshooting. GPS location, file storage access, camera as well as photo gallery access will be used for attendance clocking and attachment submission in the application.

  • IP addresses. IP address of the device or computer that is connected to our services for monitoring and technical support whenever necessary.

  • Cookies. Information that related to your preference and usage of our system. We use cookies to analyze user preferences and enhance user experiences.

  • Financial information. Details include salary, income, and assets information for payroll processing and statutory calculations. To get accurate payroll results, particularly income tax (“PCB”), our System Implementer (“SI”) may request historical income data during the year for an annualized calculation.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases, we will not be able to provide you with our products or services or respond to requests you may have.

Purpose of Personal Data Used

Any of the information we collected from user may be used in one of the following ways with

  • To personalize user experience (user information helps us to better respond to individual needs)

  • To improve our services (we continuously strive to improve our service offerings based on the information and feedback we receive from user)

  • To improve customer service (user information helps us to more effectively respond to customer service requests and supports need)

  • To process transactions, payroll, and other HR administrative processes.

  • To administer a contest, promotion, survey, or other site feature.

  • To send periodic emails, notification, or reminders.

Apart from direct collect, we may also receive personal data about you from other individuals, from businesses or third parties acting at your direction, from partners/resellers who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

Disclosure or Sharing of Personal Data

Paybun may share personal data with other subsidiaries within our group, Paybun-affiliated companies, or service providers who act on our behalf, our partners, developers, or others at your direction. These subsidiaries will treat client’s personal data as confidential, in accordance with this privacy Policy and with all applicable Data Protection legislation and will process such personal data disclosed by us to a vendor. We take every measure to provide a comparable level of protection for personal data should the information be processed by a vendor.

  • Service Providers. Paybun may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing, hosting, or storing data, including personal data, in connection with your use of our services and delivering products to customers. Paybun service providers are obligated to handle personal data consistent with this Privacy Policy. Among some of our service providers: Microsoft Azure, Google Clouds

  • Partner. At times, Paybun may partner with third parties vendor to provide services or other offerings. For example, Paybun engage Visoday Sdn. Bhd. also known as “Visoday”, to integrate time attendance data. We require partners to strictly follow Privacy Policy as spelled in this policy statement.

  • Government Entities. As far as payroll is concerned. Users need to contribute statutory payment to government entities monthly, namely EPF, SOCSO, EIS, PCB, and HRDF. Paybun application provides features to prepare statutory upload files to make contributions easier. Among few of the government entities are: KWSP (EPF), Perkeso (SOCSO & EIS), LHDN (PCB), HRD Corporation (HRDF)

Security of Personal Data

We use strict procedures and security features to prevent unauthorized access whenever possible. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

We may introduce security features to make your account more secure. Depending on where you are in the world or what services you’re using, we may require you to adopt some of these features. Where we make the use of security features optional, you’re responsible (meaning we’re not liable) for any consequences of not using those features. We strongly encourage you to use all optional security features.

You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately.

Retention & Disposal of Personal Data

At any time, we do not purge or remove customer data even customer has discontinued with our services, meaning we will keep data forever. However, we can exceptionally perform the purging of data upon customer written instructions.

In case of system & data maintenance exercise, where purging of data is unavoidable, we will use the following approach,

  • For discontinued customers, we will by default purge any data registering date more than 7 years.

  • For existing customers, we will ask consents with written confirmation to purge any data that registering date more than 7 years.

We use 7 years as standard retention period as it is required by LHDN to keep minimum of 7 years of records of salary and income information for audit purposes in case required.

Changes of Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check out websites for this Privacy Policy on a regular basis. Kindly view our privacy notice on the website, www.paybun.com

Inquiries & Complaints

Should you require further information the personal data we hold or the way in which your information is being collected or used which we may not answered by this policy, please write to us at

  • Email: support@paybun.com

  • Contact No: +6012-3078213

  • Address: B-5-22, Block B, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, 52200 Kuala Lumpur